Questions intake directors and managing partners actually ask.

A client who has e-signed your firm's retainer, delivered to your portal with the call recording(s), the consent certificate, a snapshot of the landing page they opted in on, the completed qualification sheet and the disclosure-script acknowledgment.

A lead is a contact your team still has to reach and convert; a transfer is a live call your team still has to close. We bill only when the person has signed your retainer. The conversion work — and its cost — is ours.

Yes. One firm per state and case type. We don't run a marketplace, we don't resell declined cases, and your competitor cannot buy from us in your market while your order is active.

Auto accidents are the bulk of volume; truck, rideshare, motorcycle, pedestrian and slip-and-fall by profile. We operate in states where counsel has cleared the model and publish the ones we decline on the Compliance page.

Flag it in the portal within 14 days with the reason. It is replaced at no charge in the following delivery. No dispute process, no credit memos.

A minimum acceptance rate agreed per engagement (typically 85%). If a week closes under it, the shortfall is replaced the next week regardless of individual flags.

Yes, anytime. The updated qualification profile applies to the next recorded call. Stricter criteria may change the per-case price; we'll show you the trade-off first.

Every call. Recordings are attached to the delivery and retained for the engagement term plus five years.

Our agreements are structured and priced as advertising and intake services and reviewed by legal-marketing counsel in each state we operate. We give your ethics counsel the agreement, scripts and disclosures before you sign. Where a state restricts the model, we decline the market. This is not legal advice; your firm remains responsible for its own compliance.

Every contact begins with the consumer opting in on our own page, with consent language that names us and a third-party consent certificate. No purchased lists, no cold texting. By the time you speak with the client, they have signed your retainer and asked you to call.

No. Campaigns run under our own consumer-facing brand, so your advertising record stays yours. Your firm is introduced to the consumer on the recorded qualification call, with a scripted disclosure.

Colorado restricted per-lead and per-case compensation for legal referrals from August 12, 2026 (SB26-174). Rather than restructure around it, we decline the market.

It depends on state, case mix and volume, so we quote per market rather than publish a rate card. The Pricing page has a calculator for judging the fee multiple with your own numbers.

Trial batches are small — typically ten signed cases. Standing orders renew monthly; pause or change with notice. No setup fee, no retainer to us.

Market check today; agreement and sample file within one business day; qualification profile built in your onboarding call; first deliveries typically within two weeks of the profile being approved.

Invoice per delivery or per batch, by wire or card. Card payments may carry a processing fee disclosed on the invoice.